4 Tools to Make Your Message Stick

Creating an impactful message is one thing, but making sure that your idea gets instilled in your audience is an entirely different matter. In marketing, communicating with your audience and influencing their choices involves making sure that your content is able to retain readers. Otherwise, all the energy spent creating it will be useless. 

There’s so much media clutter out there that it can be difficult for any business, regardless of size, to stand out. No matter how comprehensive your copy is or how visually striking your graphics are, you can kiss goodbye to growing your business if readers don’t find your content valuable.

Memory is a tricky thing to navigate. After all, it varies greatly from one individual to another. That said, research has shown that in decision-making, our brains are wired to gravitate towards rewards of a choice based on past memories. Intentionally or not, our memories inform our future decisions. 

When crafting a message, your goal is to become part of your audience’s memory. People tend to act on what they recall, not what they can’t forget. Luckily, there are tools you can apply to your strategy to make your messaging stick. 

Evoke Emotion

People are more likely to remember messages if emotions are involved. Whether it’s something that makes them laugh, cry, smile, or gasp in surprise, as long as the message triggers emotions, then there’s a high chance that what you’re trying to communicate will stick to their core memory. As much as possible, try to elicit an emotional response in your messaging so it lingers in the minds of your audience.

Leverage Storytelling

Good storytelling is at the core of marketing and sales communication. When you have the capacity to tell a story, you’re able to hook your audience’s attention and get your message across better. Storytelling is a powerful tool as it paints a memorable mental picture of what you’re trying to say. People use their imagination when they hear a story, which makes the information stick around much longer. 

Put Yourself in Your Audience’s Shoes

What good is your message if it doesn’t resonate with the people you’re trying to reach? You can make strategizing much easier if you consider what your audience wants. Tap into their desires, needs, and passions. It’s especially important to identify their pain points before talking with them on the phone. After you’ve gathered valuable insight, shape your message in a way that will catch their attention. 

Experiment with different mediums.

Another way of making a message stick is by increasing your visibility. This is possible with the help of different mediums. Don’t just stick to one tactic. Use newsletters, videos, photos, case studies, and more, so you are able to increase your chances of landing on a wider audience’s radar and getting your message spread to as many people as possible.

Conclusion

For your marketing and sales efforts to be worth it, you need to incorporate message retention to actually make an impact. Although every individual is different, psychology can help us understand how consumers perceive value and take in information. Insight into this process can translate to incredible sales returns. 

We understand it can be difficult to know where to start when building a framework for sales conversations, so we’ve developed a Sales Conversation “Cheat Sheet” you can download HERE.

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If you’re looking for help in implementing these and other techniques, get in touch with us today for a free consultation!

3 Benefits Provided By A Sales Coach That Go Beyond Training

The majority of sales leaders and managers are well-aware of the importance of coaching their teams. Ironically, studies have found that most don’t actually devote that much time to it. This dilemma is usually due to a hectic schedule and a lack of knowledge on where to even begin. These issues, however, are easily addressed with the help of an experienced sales coach. 

The expertise of a sales coach allows you to implement an effective training program for your team. Besides that, plenty of other benefits can be reaped, including those listed below.

1. Empowered Salesforce

First and foremost, an experienced sales coach can help your current team hone their selling skills and broaden their knowledge, contributing to better sales results. This is arguably one of the main goals of a sales coach. The training these experts provide may very well lead to more impactful changes in your team, especially in the long run.

When each member of your salesforce receives expert guidance tailored to their specific strengths as a sales representative, they may become more driven and find their purpose within the group. This is a powerful motivator that will expound in many positive effects down the line.

2. More Effective Managers

Another area that can be improved with the help of a trained sales coach can be found at the managerial level. One of the primary advantages of assigning the task of sales training to a coach is that it frees up your managers’ time, allowing them to focus on their main responsibilities—overseeing sales efforts and ensuring that your company is on the right track.

With all that said, having your managers undergo their own training programs can make them better leaders. A sales coach can provide them with more effective tools with which they can perform their jobs. Additionally, your managers will be more equipped to develop their own training frameworks which they can apply in directing their own teams.

3. Fresh perspective

Because an effective sales strategy is one that is always evolving and adapting to changes in the market, it’s crucial for your business to be able to keep up. This is not so easily achieved when you make use of old tactics that may no longer be relevant in the present.

With the help of a knowledgeable sales coach, new perspectives, training methods, and selling approaches suited to your specific industry can be gained by your entire salesforce. These invaluable insights could potentially be what your company needs to stay current and continue to thrive for the years to come.

Wrapping up

Keep these advantages in mind the next time you implement a training program for your sales team. You may find that hiring a sales coach can provide even more benefits than the ones listed above. Additionally, remember that when it comes to coaching your employees, reacting to problems isn’t necessarily the best approach. We find that a proactive mindset where ample training is given in preparation for the many challenges ahead works best.

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If you have a training date on your upcoming calendar, we would love the opportunity to be a part of the discussion on how we can partner together to help you and your team achieve your goals. The content of our training workshops is taught by a 35-year sales veteran who specializes in elevating value by understanding the science of decision-making. Every rep will walk away with mastery of a conversation framework scientifically proven to communicate high value in every conversation they have with prospects and customers.

Let’s talk.

Call: 678-561-6260, Email: dkurkjian@mastermessaging.com or instant message David Kurkjian on LinkedIn to start the conversation.

The Power of Soft Skills in Sales

Sales and marketing are paramount for any business, but the whole process can be challenging. In today’s world you wouldn’t expect your prospects to contact you and immediately start talking about the excellence of your products or services. You have to reach out to your target market and communicate the value of your product to individuals. That’s not all. You also have to win their trust and confidence in buying your products or services.

Below are five powerful skills that you can master to be a better communicator.

1. Body Language

If you have a sales meeting in person, mirroring is a great technique to use. Mirroring is when you imitate gestures, speech patterns, or attitudes of another. We do this naturally with people we like and trust. Sales reps can leverage mirroring to develop better relationships with their prospects, become more likeable, and increase their chances of making a sale. In Stanford and Northwestern University studies designed to unearth the potential of mirroring in negotiations, negotiators who mimicked their partner reached a deal 67 percent of the time, while those who did not utilize mirroring only achieved a 12.5 percent close rate.

2. Power of dramatization

The power of dramatization works incredibly in sales. Though a deal is about selling a product or service, convincing people to buy your products is more challenging than meets the eye. You have to dramatize and bring to life your selling points and ideas. Dramatization entails making the prospects visualize the benefits of your product and how your business can give them the utmost value. When they see value in what you’re selling, that is what leads to more sales. 

3. Options limit

Know that humans tend to freeze when presented with too many options. As much as variety draws them in, many possibilities leave them unsure of what to purchase. The best way to proceed is to try and limit the prospects’ options. Doing so will prevent them from getting overwhelmed, and they’ll be more focused on purchasing a product. These prospects are more likely to make a final decision with a more manageable set of choices.

4. Social proof

Social proof will always work in sales. Why? Because consumers are more practical and wise these days and have access to much more information. Chances are, they’ll ask for proof, positive reviews, and testimonials about your products or services. 

That said, make sure to reference high-profile customers, share testimonies, and point out how many of the prospect’s peers and competitors are currently using your product. You’ll be surprised how these steps will change their minds and eventually help them understand the value of your products.

5. The process of agitate-and-solve

Resort to the agitate-and-solve process, which is actually one of the oldest communication techniques in sales because it works! This technique entails evoking critical emotions as an effective way to convince a prospect to buy your products. Do this by identifying a prospect’s pain points and talking about it in emotional terms. Make them talk about the consequences of the problem and how it makes them feel. From there, replace this with feelings of hope, happiness, and relief by presenting a viable solution. That is when you can start showcasing your products or services.

The truth is, mastering these soft skills isn’t as easy as it may seem. Yet, with the communication techniques in sales mentioned above, you’ll make yourself more convincing in helping prospects to purchase from you. 

We understand it can be difficult to know where to start when building a framework for sales conversations, so we’ve developed a Sales Conversation “Cheat Sheet” you can download HERE.

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If you’re looking for help in implementing these and other techniques, get in touch with us today for a free consultation!

5 Strategies to Kickstart Your Sales in 2020

The market is evolving faster than ever, and the beginning of the new year is the perfect time to research new trends and strategies that can improve your sales in the next year. The first step you need to take in the new year is to analyze your data and performance from the last year to determine where there is room for improvement. This will help you set some new goals for 2020 and be in tune with what your reps need. 

Here are some strategies that can help you boost sales in the new year:

1. Make sure Sales and Marketing are Collaborating 

These two tend to stay separated, but it would be really helpful for both parties if the sales team sat in on some content brainstorming sessions in the new year. Who knows potential clients better than the sales people having conversations with them every day? 

If sales reps inform the marketing team on typical questions and conversations they’re having with prospects, this will help them come up with inbound marketing content that brings educated, qualified leads to the pipeline. 

2. Incorporate New Marketing Strategies

Each year, there are new marketing trends and strategies that can improve your ability to grab your prospects’ attention and communicate value. Social media marketing and integrated 1-1 video are two to keep your focus on.

Social media

There are always new trends in social media, so it’s important to stay up to date on what people are doing and what the best practices are. We’ve had a lot of success using LinkedIn in our marketing strategy in the last year. Sending a personalized message sequence to specific connections in SalesNav have significantly boosted our conversations with key prospects. 

Personalized Video

According to IMPACT, here are some benefits of using personalized video:

  • When you use video for prospecting, prospects are more likely to engage. 
  • When you use video for introductions and confirming sales appointment calls, prospects are less likely to stand you up and feel more connection with you and your brand. 
  • When you use video to send personalized recaps and walkthroughs of discovery conversations, you further that connection and stand out from other competitors they may be talking to. 
  • When you use video to introduce and follow up on proposals, you reduce friction, create more of a dialogue, and significantly increase the likelihood that a deal will close. 
  • And when you use video to hand-off a new client from sales to service, you create a great experience for them and decrease those pesky “lost in translation” issues that so often happen when sales leaves the picture.

It sounds like video is a must-have for your marketing and sales strategy in 2020!

3. Assignment Selling 

Assignment selling is the process of using educational content you’ve created about your products and services to resolve major concerns and answer questions of prospects so they are much more prepared for a sales appointment. 

When you create content for your blog or website, social media platforms aren’t the only way you can share it. Make it a part of your prospecting process to send high value content to future clients before they have a phone conversation with you. This will not only peak their interest in you, but they’ll already have some sort of understanding of the value you’ll be able to offer them. We often include this content in our email and LinkedIn campaigns. 

4. Customer Focus

It’s important to clearly define who each of your buyer personas are. You can’t group all of them together when creating messaging for your sales and marketing teams. Do some research to discover what their pain points are and what their goals and possible solutions are. It’s helpful to create unique value position statements for each persona you have. 

It’s also helpful to clearly define your buyer’s journey. When you look back at last year’s performance, evaluate where most of your deals got stuck. If they get stuck after the first conversation, maybe you need to re-evaluate the messaging during those conversations and if your reps are communicating high enough value. 

Customer Retention

The new year is a great time to reach out to existing clients and check in on how they are doing. If you are willing to listen to customers and adapt your product/service for their needs as well as wants, they will remain with you because they trust you as a business to solve their problems.  You may also find that they have a problem that can be solved by using one of your other offerings. 

5. Hold a Training Event 

A great way to get all of your sales team on the same page in the new year is to partner with a sales consultancy and hold a training event.

When talking with other sales leaders about the goals of their sales training events or annual meetings, we hear that they want their reps to engage with the content and walk away equipped with skills to lift their sales performance.

Salespeople are always looking for fresh, relevant content and techniques. You need a sales trainer that teaches fresh content that is tailored to your reps and company. The content should be focused on value-based selling and using techniques backed up by recent discoveries on behavioral psychology.

One way to keep all of your reps engaged is to create a whiteboard during the event that they can start utilizing right away. According to Forrester, practicing a presentation, learning a whiteboard, or anything that involves doing something and receiving feedback about it will have a much longer-lasting effect than passively listening to a speaker.

Partnering with a sales consultancy can allow you to refocus on the new year and start implementing solutions to low conversion rates and burnt out sales teams.

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If you have a training date on your upcoming calendar, we would love the opportunity to be a part of the discussion on how we can partner together to help you and your team achieve your goals. The content of our training workshops are taught by a 35-year sales veteran who specializes in elevating value by understanding the science of decision-making. Every rep will walk away with mastery of a conversation framework scientifically proven to communicate high value in every conversation they have with prospects and customers.

Let’s talk.

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We’d like to offer you a free e-book on how to communicate value in your sales conversations. Click HERE to download.

Call: 678-561-6260, Email: dkurkjian@mastermessaging.com or instant message David Kurkjian on LinkedIn to start the conversation.